Nearly all law library staff has encountered or will encounter challenging patron behavior. In this article, the authors develop best practices based on their 2014 online survey of law library staff, follow-up correspondence with several survey respondents, and a review of case law and relevant literature within law librarianship and other fields.
Law libraries, patron behavior, policies & procedures, empirical studies
Dyszlewski, Nicole P.; Moore, Kristen R.; and Tung, Genevieve B., "Managing Disruptive Patron Behavior in Law Libraries: A Grey Paper" (2015). Librarian Scholarship at Penn Law. 9.