Managing Disruptive Patron Behavior in Law Libraries: A Grey Paper

Authors

Nicole P. Dyszlewski, Roger Williams University School of LawFollow
Kristen R. Moore, Stetson University College of LawFollow
Genevieve B. Tung, University of Pennsylvania Carey Law SchoolFollow

Document Type

Article

Publication Date

2015

Abstract

Nearly all law library staff has encountered or will encounter challenging patron behavior. In this article, the authors develop best practices based on their 2014 online survey of law library staff, follow-up correspondence with several survey respondents, and a review of case law and relevant literature within law librarianship and other fields.

Keywords

Law libraries, patron behavior, policies & procedures, empirical studies

Publication Citation

107 Lsw Lib. J. 491 (2015)

Repository Citation

Dyszlewski, Nicole P.; Moore, Kristen R.; and Tung, Genevieve B., "Managing Disruptive Patron Behavior in Law Libraries: A Grey Paper" (2015). Librarian Scholarship at Penn Carey Law. 9.
https://scholarship.law.upenn.edu/librarian_scholarship/9