Document Type
Article
Publication Date
2017
Abstract
Breaking bad news is one of the toughest things to do in any field dealing with client care. As automation and technology increasingly interweave with human experience, there is growing concern about whether automated agents (‘‘AAs”) would be adequate to perform such a complex emotional act. In this paper, I draw from the literature in psychology and computer science to understand how individuals might react to automated agents (AAs) and address some of the strengths and limitations of AAs. I raise several legal and empirical issues that future designers and users of AAs must consider, including disclosure of and liability for an AA’s presence.
Keywords
Law & technology, automation of human service delivery, automated agents, legal practice, medical disclosures, liability, shooting the messenger, social psychology
Publication Title
Canadian+H2482 Journal of Law & Technology
Repository Citation
Liu, Heidi H., "Do Androids Dream of Bad News?" (2017). All Faculty Scholarship. 2517.
https://scholarship.law.upenn.edu/faculty_scholarship/2517
Included in
Human Factors Psychology Commons, Law and Psychology Commons, Legal Profession Commons, Science and Technology Studies Commons
Publication Citation
15 Can. J. L. & Tech. 109 (2017)